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Privacy Policy

Effective date: August 18, 2025
Entity: Burnside Project LLC ("Burnside Project", "we", "us", or "our")

Overview
We respect your privacy. This page explains what personal information Burnside Project LLC ("Burnside Project," "we," "us," or "our") collects, how we use it, and the choices you have. In short: we collect only the data we need to operate our services, keep them secure, improve them responsibly, and comply with the law. We don’t sell your personal information. We share data only with trusted service providers under strict agreements.

1. Scope

This Privacy Policy applies when you:

  • Visit our websites, apps, and dashboards (our Services)
  • Create an account, submit forms, or upload content
  • Connect your systems or data sources with our platform

This does not apply to information we process on behalf of business customers (e.g., creators, advertisers). In those cases, our Data Processing Addendum (DPA) governs. End users should contact the relevant customer directly.

2. Information We Collect

A. Information you provide:

  • Account details (name, email, role, organization)
  • Messages and support requests
  • Content you upload (e.g., audio, transcripts, datasets)
  • Payment details (processed securely via Stripe)
  • Developer/integration data (e.g., API keys)
  • Marketing preferences and consent signals

B. Information collected automatically:

  • Device and usage data (pages visited, features used, browser info, approximate location)
  • Logs and telemetry (performance, errors, events)
  • Cookies and similar technologies

C. Information from third parties:

  • Authentication providers (e.g., Google/Firebase)
  • Payment processors (e.g., Stripe)
  • Authorized data partners

D. Sensitive data: We do not seek sensitive personal data unless necessary for a feature you use and with your consent.

3. How We Use Information

  • Operate our Services (accounts, authentication, processing, payments, support)
  • Protect security and prevent fraud
  • Improve features and develop new services
  • Communicate with you (transactional and, with consent, marketing)
  • Comply with laws and enforce our Terms

Legal bases (EEA/UK): contract, legitimate interests, consent, and legal obligations.

4. AI Features

  • Content you submit to AI features is processed only to deliver those features, ensure safety, and improve quality.
  • We do not use your content to train models unless you (or your organization) opt in.
  • Aggregated, de-identified data may be used to improve reliability.
  • Human review is limited and access-controlled.

5. Sharing Information

We never sell personal information. We share data with trusted providers only to operate the Services:

  • Cloud hosting (AWS, Google Cloud)
  • Payments (Stripe)
  • Email/notifications (AWS SES)
  • Authentication (Firebase)
  • AI infrastructure (AWS Bedrock, Google Vertex AI)
  • Logging/analytics providers

We may also share information during a business transfer (e.g., merger), or as required by law.

6. Cookies & Tracking

We use cookies to:

  • Keep you signed in
  • Improve performance
  • Remember preferences

You can manage cookies in your browser or via /cookie-settings.

7. Your Rights

Depending on your region, you may:

  • Access or port your data
  • Correct inaccurate data
  • Delete your data
  • Restrict or object to processing
  • Withdraw consent (where applicable)
  • Opt out of cross‑context advertising (where applicable)

Requests: /privacy-request or privacy@burnsideproject.ai.

8. California Privacy (CPRA)

We provide a “Notice at Collection” detailing what categories of personal information we collect, why, and how long we keep it. We do not sell your information. Sharing for advertising only occurs if you opt in. Details are available at /do-not-sell-or-share.

9. Data Retention

We retain information as long as necessary for our services, legal obligations, and contracts. Customers may configure retention windows for some data types.

10. International Transfers

We may process data in the U.S. and other countries. Safeguards (e.g., Standard Contractual Clauses) are applied where required.

11. Security

We use industry-standard safeguards: encryption, access controls, least-privilege, and audit logging. No system is completely secure — please use strong passwords and enable multi-factor authentication.

12. Children’s Privacy

Our Services are not for children under 13. We do not knowingly collect data from children.

13. Contact Us

Burnside Project LLC
Email: privacy@burnsideproject.ai

For EEA/UK users, we may appoint a local representative if required.

14. Updates

We may update this Privacy Policy periodically. If changes are material, we will notify you via the Services or email.

15. Related Documents

  • Cookie Notice
  • Data Processing Addendum (DPA)
  • Sub‑processors List

Note: This Privacy Policy is provided for informational purposes and may need legal review for compliance with your specific obligations.